Error codes

– Frequently error codes

Error codes – Frequently error codes

Here you can find answers to the most common error codes about our systems by clicking on the links below. If you do not find the answers you are looking for, you are of course welcome to send us an email. We will reply to you as soon as possible.

MiniShunt (GVC) WirelessError codeDescriptionAction
Single Zone Main ControllerPower LED flashingNo connection with thermostat > 20 mins.Replace batteries or move thermostat closer to main controller.
    
R-8s plus  Roth Touchline® SL Plus room thermostat"UnA"When the temperature cannot be setRegister the thermostat
 "Err"When registration failedTry to register again
 "err"When an error occurred during calibrationTry to calibrate again – don’t touch the front of the thermostat while calibrating
 "--.-%"When the humidity sensor is damagedThermostat must be replaced
 "--.-*" When the temperature sensor is damagedThermostat must be replaced

 

MiniShunt Plus WirelessError codeDescriptionAction
Single Zone Main ControllerPower LED flashingNo connection with thermostat > 20 mins.Replace batteries or move thermostat closer to main controller.
    
R-8b Touchline PL standard thermostat"---"When the temperature cannot be setRegister the thermostat
 "Err"When registration failedTry to register again
 "Lo "When low batteryChange battery within shortly
    
Roth advanced wireless room thermostat"UnA"When the temperature cannot be setRegister the thermostat
 "Err"When registration failedTry to register again
 "E00"KTY is not attachted to the main device, or the connected sensor is broken. Attach/replace KTY sensor

 

RTL - MiniShunt WirelessError codeDescriptionAction
Single Zone Main ControllerPower LED flashingNo connection with thermostat > 20 mins.Replace batteries or move thermostat closer to main controller.
    
R-8s plus  Roth Touchline® SL Plus room thermostat"UnA"When the temperature cannot be setRegister the thermostat
 "Err"When registration failedTry to register again
 "err"When an error occurred during calibrationTry to calibrate again – don’t touch the front of the thermostat while calibrating
 "--.-%"When the humidity sensor is damagedThermostat must be replaced
 "--.-*" When the temperature sensor is damagedThermostat must be replaced

 

Touchline® PLError codeDescriptionAction
R-8b Touchline® PL standard thermostat"---"When the temperature cannot be setRegister the thermostat
 "Err"When registration failedTry to register again
 "Lo "When low batteryChange battery within shortly

 

Touchline® BLError codeDescriptionAction
Touchline® BL 24V display thermostat" --.-*" When the temperature sensor is faultyReplace thermostat

 

Touchline SL®Error codeDescriptionAction
R-8s plus  Roth Touchline® SL Plus room thermostat"UnA"When the temperature cannot be setRegister the thermostat
 "Err"When registration failedTry to register again
 "err"When an error occurred during calibrationTry to calibrate again – don’t touch the front of the thermostat while calibrating
 "--.-%"When the humidity sensor is damagedThermostat must be replaced
 "--.-*" When the temperature sensor is damagedThermostat must be replaced
    
R-8b+ plus Roth Touchline® SL Standard thermostat"UnA"When the temperature cannot be setRegister the thermostat
 "Err"When registration failedTry to register again
 "err"When an error occurred during calibrationTry to calibrate again – don’t touch the front of the thermostat while calibrating
 "--.-%"When the humidity sensor is damagedThermostat must be replaced
 "--.-*" When the temperature sensor is damagedThermostat must be replaced

 

QuickStop Pro1Error codeDescriptionAction
Alarm during Flow TestRed LED lights up + acoustic alarmThe flow test alarms when water has flowed continuously longer than the permitted time > = 13 ml/s.
The valve unit will shut off the water.
Warnings and alarms can be reset with the “Reset” button. One short press turns off the alarm sound, while holding down the button will reset the respective alarm.
Do not reset a flow alarm until you have ascertained the cause of the alarm!
    
Alarm at Drip TestRed LED lights up + acoustic alarmThe Drip test alerts if water has been consumed abnormally often during the last hour, eg if a mixer has not been switched off properly after last use.The Drip test is risk-free to reset. If the alarm occurs repeatedly, you should investigate the cause more closely.
It may be that QuickStop Pro has detected a new leak, which in that case will also be detected by the leak test within 24 hours.
It is also possible that your water consumption has increased for natural reasons and you may need to adjust the sensitivity of the Drip Test.
Instructions for this can be found in the user manual.
    
Alarm at Tightness TestRed LED lights up + acoustic alarmThe leak test performs a long-term analysis of the pipe system and alarms if there are signs that the pipe system is not tight.
Keep in mind that the pipe system consists not only of pipes, but also appliances that consume water, such as toilets, showers, ice machines, washing machines, dishwashers, humidifiers, etc.
The long analysis time means that even very small leaks are detected at an early stage. It is important to address these as well,
because a small leak can obscure the existence of a larger one.
1. Check all toilets.
  A. Inspect the inner side of the toilet bowl for seeping water. (A thin streak of water on the edge or movements on the water surface can be indications that the cistern does not hold tightly. Sometimes the filling mechanism can even get stuck.)
  B. Close the shut-off valve or ball valve on the water pipe that goes to the toilet and see if the alarm indication stops and if the alarm is repeated.
2. Check all taps and other devices.
  A. Check that all taps and shower mixers are properly switched off.
  B. Also make sure that there are no leaks on couplings and pipes in bathroom and kitchen cabinets.
  C. Switch off the water supply to any appliances (eg ice machines) with water connection and see if the alarm indication ceases.
3. Check all garden hoses and outdoor taps.
  Hoses and fittings rarely last if you leave them with pressure for a long time. During the winter months, there is a risk of ice plugs in cold areas, which then show up as a leak when the weather gets warmer again.
4. Check the water heater
  A. Inspect the water heater and its connections.
  B. Check if water flows out of the waste pipe from the water heater’s pressure relief valve
   2. Check all taps and other devices.
 A. Check that all taps and shower mixers are properly switched off.
 B. Also make sure that there are no leaks on couplings and pipes in bathroom and kitchen cabinets.
 C. Switch off the water supply to any appliances (eg ice machines) with water connection and see if the alarm indication ceases.
3. Check all garden hoses and outdoor taps.
 Hoses and fittings rarely last if you leave them with pressure for a long time. During the winter months, there is a risk of ice plugs in cold areas, which then show up as a leak when the weather gets warmer again.
4. Check the water heater
 A. Inspect the water heater and its connections.
 B. Check if water flows out of the waste pipe from the water heater’s pressure relief valve
    

 

QuickStop Pro2Error codeDescriptionAction
Alarm during Flow TestRed LED lights up + acoustic alarmThe flow test alarms when water has flowed continuously longer than the permitted time > = 1 ml/s.
The valve unit will shut off the water.
Warnings and alarms can be reset with the “Reset” button. One short press turns off the alarm sound, while holding down the button will reset the respective alarm.
Do not reset a flow alarm until you have ascertained the cause of the alarm!
    
Alarm at Drip TestRed LED lights up + acoustic alarmThe Drip test alerts if water has been consumed abnormally often during the last hour, eg if a mixer has not been switched off properly after last use.The Drip test is risk-free to reset. If the alarm occurs repeatedly, you should investigate the cause more closely.
It may be that QuickStop Pro has detected a new leak, which in that case will also be detected by the leak test within 24 hours.
It is also possible that your water consumption has increased for natural reasons and you may need to adjust the sensitivity of the Drip Test.
Instructions for this can be found in the user manual.
    
Alarm at Tightness TestRed LED lights up + acoustic alarmThe leak test performs a long-term analysis of the pipe system and alarms if there are signs that the pipe system is not tight.
Keep in mind that the pipe system consists not only of pipes, but also appliances that consume water, such as toilets, showers, ice machines, washing machines, dishwashers, humidifiers, etc.
The long analysis time means that even very small leaks are detected at an early stage. It is important to address these as well,
because a small leak can obscure the existence of a larger one.
1. Check all toilets.
  A. Inspect the inner side of the toilet bowl for seeping water. (A thin streak of water on the edge or movements on the water surface can be indications that the cistern does not hold tightly. Sometimes the filling mechanism can even get stuck.)
  B. Close the shut-off valve or ball valve on the water pipe that goes to the toilet and see if the alarm indication stops and if the alarm is repeated.
2. Check all taps and other devices.
  A. Check that all taps and shower mixers are properly switched off.
  B. Also make sure that there are no leaks on couplings and pipes in bathroom and kitchen cabinets.
  C. Switch off the water supply to any appliances (eg ice machines) with water connection and see if the alarm indication ceases.
3. Check all garden hoses and outdoor taps.
  Hoses and fittings rarely last if you leave them with pressure for a long time. During the winter months, there is a risk of ice plugs in cold areas, which then show up as a leak when the weather gets warmer again.
4. Check the water heater
  A. Inspect the water heater and its connections.
  B. Check if water flows out of the waste pipe from the water heater’s pressure relief valve
   2. Check all taps and other devices.
 A. Check that all taps and shower mixers are properly switched off.
 B. Also make sure that there are no leaks on couplings and pipes in bathroom and kitchen cabinets.
 C. Switch off the water supply to any appliances (eg ice machines) with water connection and see if the alarm indication ceases.
3. Check all garden hoses and outdoor taps.
 Hoses and fittings rarely last if you leave them with pressure for a long time. During the winter months, there is a risk of ice plugs in cold areas, which then show up as a leak when the weather gets warmer again.
4. Check the water heater
 A. Inspect the water heater and its connections.
 B. Check if water flows out of the waste pipe from the water heater’s pressure relief valve

 

QuickStop Sensor 1Error codeDescriptionAction
 GreenEverything OK 
 RedLeak alarmInvestigate why there is a leak. The alarm can be muted for 12 hours by pressing tick 2 blinks. If you choose to mute an alarm, the system is not leak protectet for the next 12 hours.
 Flashing redAlarm mute, valve closedThe alarm is muted for 12 hours. If no leak is detected on the sensor after 12 hours, the control unit returns to normal operation. If a leak is detected after 12 hours, the unit goes into alarm.
 Flashing red/greenAlarm mute, valve openIn case of alarm, the valve is closed. The valve can be opened manually by holding the "house button" for 2 flashes.
 Flashing greenNo sensor cable detectedConnect a sensor cable
 lasing 4 times red, small break, and
then flasing 4 times red.
Discounted sensor cableCheck the connected sensor cables
 Flashing green/whiteThe valve is manually closedThe valve is manually closed by holding the "house button" for 2 flashes. To open the valve again, hold "house button" for 2 flashes.

 

QuickStop Sensor 2Error codeDescriptionAction
 GreenEverything OK 
 RedLeak alarmInvestigate why there is a leak. The alarm can be muted for 12 hours by pressing tick 2 blinks. If you choose to mute an alarm, the system is not leak protectet for the next 12 hours.
 Flashing redAlarm mute, valve closedThe alarm is muted for 12 hours. If no leak is detected on the sensor after 12 hours, the control unit returns to normal operation. If a leak is detected after 12 hours, the unit goes into alarm.
 Flashing red/greenAlarm mute, valve openIn case of alarm, the valve is closed. The valve can be opened manually by holding the "house button" for 2 flashes.
 Flashing greenNo sensor cable or wireless sensors is detectedConnect a sensor cable or/and a wireless sensor
 Flasing 4 times red, small break, and
then flasing 4 times red.
Discounted sensor cableCheck the connected sensor cables
 Flashing green/whiteThe valve is manually closedThe valve is manually closed by holding the "house button" for 2 flashes. To open the valve again, hold "house button" for 2 flashes.
 Flashing dark blueWireless sensor registrationThe controller is set in pairing mode by holding tick for 5 blinks.
 Dark blueWireless sensor registered 
 Flashing dark blue/redWireless sensor is not registeredTo return to normal operation and make a new registration of a wireless sensor, tick must be pressed.
 Flashes red/purpleSignal strength below 10% to sensorMove the wireless sensor or mount a repeater
 Blinks light blueRegistration for WiFiFollow the instructions in the app
 Flashing red/blueError while registering wireless sensor or WiFiCheck whether the password for the router is correct and whether the app and the control unit are on the same WiFi.
 Flashing purpleLow batteryChange batteries in the wireless sensors
 Flashing yellowLow temperature alarmThe temperature has fallen below 5 degrees on a sensor.
 Flashes yellow/greenFrost protection is deactivatedDeactivate/activate frost protection - Hold down the tick for 20 blinks
 #Firmware updateHold down “house button” for 10 blinks (only if controller is online with WiFi)
 #Restore factory settingsHold down “house button” for 15 blinks